Frequently Asked Questions
1Will anyone find out that I ordered my paper online?
No. ProEssays.help guards all your personal information. No data you submit to our website is disclosed to third parties. To learn more, please check our Confidentiality Policy.
2Who will write my paper?
Your order will be completed by a person possessing: Bachelor, Masters, or Ph.D. degree GPA of 3.0 and higher An average 80% score on all our tests A score of 80 or higher on grammarly.com A 100% confidence in successfully completing the work
3Where is ProEssays.help office located?
Our main office is in Delaware, USA. We also have a Ukrainian support office.
4How do you look for writers?
We are on the constant lookout for professional writers within specialized groups at LinkedIn. We conduct interviews and test hundreds of authors to find and select few able to complete academic papers on a tight schedule. For each specific field of study we have a quota which allows us to quickly determine if there is a free author to take care of your order.
5What amount of the money I pay goes to the writer?
The minimum payment is $17.49 per page, however, this sum increases depending on the writer’s academic credentials, your paper’s difficulty level and the deadline you set. We carefully negotiate the writer’s rewards system to ensure they are completely satisfied with their payments and do their best work for you.
6I don’t like the paper you provided. What should I do?
If the order is not up to your standards, simply send the paper for revision. According to our Revision Policy, you get 3 free revisions. In case revisions do not make the situation any better, contact our support team to change the writer working on your order. If the final paper does not meet your expectations, do let us know. Our manager will get in touch, and together you will be able to find the best solution.
7How can I be sure my paper does not contain plagiarism?
ProEssays.help does not utilize cheap programs to check for plagiarism. Our credible software ensures your paper's originality, so it will pass SafeAssign and TurnItIn checks with a minimum similarity level . Our writers’ diligence in citing all source materials used protects you from unintentional borrowings.
8Will you keep a copy of my paper in your database?
Our system contains copies of all the works completed for our customers to guarantee their originality. However, you become the sole owner of any original paper you approve on our website.
9How do I get the paper I ordered?
First, you receive the paper’s preview version in a PDF format. Check it out to make sure nothing is amiss. If the work meets your requirements, just press the Approve button. After that, you can either download it using your control panel or receive it through email in DOC format.
10I want to call off my order. Can I get my money back?
Yes, we provide full and partial refunds. Check out our Money Back Guarantee to learn if you are eligible for a refund.
11How can I reach my writer?
Use the message feature of your control panel to contact the writer working on your paper. In case you have urgent information or question, reach out to our support team. They will gladly help you.